Need a live person to help you get your Xero ledger working just right?

We offer live remote support that can help you with:

  • fixing bank reconciliation problems
  • connecting add-on products
  • cleaning up your chart of accounts
  • reconciling our fixed assets
  • sorting out you supplier bills
  • creating docx invoice templates
  • coaching you on how to get the best use out of Xero for a certain problem
  • and much more…

We can also help with most Vend, Unleashed, WorkFlowMax and Debtor Daddy issues as well!  All our support staff are Xero Certified Advisers.

We know that we’re really good and know the Xero system inside out.  But there are always things that we know we are not qualified in.  These include US, UK and AU payroll and AU BAS & UK VAT returns,  While we have qualified accounting staff (NZ and Canadian Chartered Accountants) we are not a substitute for your professional accountant on local matters of sales tax, payroll, income tax and reporting issues – so you should direct those questions to people qualified in those areas.

Booking is available for either 15 or 30 minutes.   Any more than this and you will probably need our consulting service.  Please note that support fees are not refundable.  1 hours notice is required to reschedule an appointment.  Support calls are limited to 30 minutes per issue.  If your session needs more time that this then our consultation rate will be invoiced to you.

Free Support Options

Not ready to pay for expert Xero support?  Just need to ask a quick question?  No problem!

Free support is always available from Xero.  Their support team is fantastic and very responsive.  Email support@xero.com or send a message from within your Xero ledger.  You can also post a question on the Xero Community website – we are the most active Xero Advisor of the forum, so we may even be the ones answering your question!

Need more in-depth support?

When our 15 or 30 minute support options just won’t do, we offer hourly consultation to work on more in-depth options.   If your support session reaches it’s concluded time we will refer you to our consultation service.  Click here for more details.

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